Services
We provide reliable electrical equipment, efficient distribution, and custom solutions to meet your project needs.
Our Services
What Service We Offer
At Karam Al-Mashriq™, we specialize in providing comprehensive electrical
supply and equipment solutions that cater to a diverse range of needs. Our core services
Importation of Electrical Equipment
We source and import high-quality electrical appliances and equipment from leading global manufacturers, ensuring top-notch performance and reliability for our clients.
Product Distribution
We manage a well-organized distribution network to deliver electrical supplies efficiently and on time, meeting the demands of both residential and commercial projects.
Custom Electrical Solutions
Our team works closely with clients to provide customized electrical solutions tailored to specific project requirements, ensuring optimal functionality and integration.
Professional Installation Services
We offer expert installation services by certified technicians, ensuring that all electrical equipment is installed correctly and adheres to safety standards.
Technical Support
Our dedicated technical support team is available to assist with product inquiries, troubleshooting, and after-sales service, providing ongoing support to ensure seamless operation.
Quality Assurance
We conduct rigorous quality checks and testing on all imported electrical equipment to maintain high standards and guarantee the reliability of our products.
Consultation Services
We provide expert consultation to help clients select the best electrical solutions for their needs, offering guidance on product features, specifications, and industry standards.
Return Policy
Timeframe: You may return products within 14 days from the date of delivery.
Condition: Products must be unused, in their original packaging, and in resalable condition.
Exclusions: Custom or special-order items, and products that have been installed or used, are not eligible for return.
Process: To initiate a return, please contact our customer service team via email, phone, or through our website’s contact form. Provide your order number, a description of the issue, and, if applicable, the reason for the return.
Authorization: Returns must be authorized by our customer service team before sending items back. Unauthorized returns will not be processed.
Responsibility: You are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We will provide instructions on how to return the items.
Packaging: Ensure that items are securely packaged to prevent damage during return transit. We recommend using a trackable shipping method.
Inspection: Returned items will be inspected upon receipt to confirm they meet our return criteria.
Processing Time: Once inspected, processing of refunds or exchanges will typically take 7-10 business days. You will be notified via email once your return has been processed.
Refunds: If your return is approved, a refund will be issued to the original payment method. Shipping costs are non-refundable.
Exchanges: If you prefer an exchange, please specify the replacement item when initiating the return. Exchanges are subject to product availability.
Reporting Issues: If you receive a defective or incorrect item, please report it to our customer service team within 7 days of receipt. We will arrange for a return at no additional cost to you and will either replace the item or issue a full refund.
Custom Orders: Items that were custom-made or specially ordered for you cannot be returned.
Installed Products: Products that have been installed or used are not eligible for return.
For any questions or assistance with returns, please contact our customer service team:
Email: info@karamalmachriq.iq
Phone: 07710055588
Website Contact Page
Get in Touch with Us!
We’d love to hear from you. Whether you have a question about our products, need assistance, or want to explore a partnership, our team is here to help. Reach out today, and let’s start a conversation that will build lasting solutions.
